Warranty

Is your jewellery defective or has it tarnished, and does it fall within the return period?

Then you can report this immediately in our digital returns portal. Please mark the item as damaged, fill in the required information and our customer service will contact you! 

Is an item broken or are you dissatisfied with a product and does it fall outside the return period?

Please contact our customer service so that they can provide you with a suitable solution! Don't forget to send them your order number & a picture of the item as well.

Did you receive the item of clothing in a defective state, does it have a stain or did it become unusable or damaged after one wash according to the washing instructions within the return term?

Then you can report this immediately in our digital returns portal. Please mark the item as damaged, fill in the required information and our customer service will contact you! 

Is an item broken or are you dissatisfied with a product and does it fall outside the return period?

Please contact our customer service so that they can provide you with a suitable solution! Don't forget to send them your order number & a picture of the item as well.

Is there something wrong with your purchased item and does it fall within the return period?

Then you can report this immediately in our digital returns portal. Please mark the item as damaged, fill in the required information and our customer service will contact you! 

Is an item broken or are you dissatisfied with a product and does it fall outside the return period?

Please contact our customer service so that they can provide you with a suitable solution! Don't forget to send them your order number & a picture of the item as well.

We think it’s important that you can enjoy your favourite items for as long as possible. That’s why we’re always happy to look into complaints together with you and find a suitable solution. Of course, you will always retain the statutory rights that apply in your country. This statutory warranty does not cover normal wear and tear, discolouration caused by use, damage resulting from improper use, or other forms of usage-related damage.